Frequently Asked Questions
Expert guidance on your tailoring and order inquiries
What is the standard delivery time for bespoke and made-to-measure orders?
Bespoke garments typically require 8 to 12 weeks for completion, including multiple fittings. Made-to-measure items generally take 6 to 8 weeks, while ready-to-wear items are dispatched within 3-5 business days.
How do I book a fitting appointment for a suit or academic dress?
You can book a fitting appointment through our online booking portal or by contacting our London, Cambridge, or Edinburgh stores directly. Please specify if the appointment is for tailoring, legal robing, or academic graduation attire.
What is your return policy for ready-to-wear collections?
We offer a 28-day return policy for all ready-to-wear items, provided they are in original condition with tags attached. Please note that bespoke, altered, or monogrammed items are non-returnable.
Do you offer international shipping for legal and ceremonial dress?
Yes, we ship our legal, academic, and menswear collections globally. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
How should I care for my Ede & Ravenscroft wool and silk garments?
We recommend professional dry cleaning only for our tailored suits and ceremonial robes. For knitwear, hand washing in cool water with a specialized wool detergent is advised to maintain the integrity of the natural fibers.
Can I have my old Ede & Ravenscroft robes refurbished?
We offer a specialist refurbishment and repair service for our legal and ceremonial robes to ensure their longevity. Please bring your garment to one of our stores for a professional assessment.